Delays On Releases of Products & New Site

We apologize, we wanted to launch our new site and pricing plans today. Also the much anticipated ZetaPanel v2.0, however unexpected emergency maintenance has been needed with two of our very large clients, there for slowing us to a halt on less pressing matters. We are doing our best to make sure our clients come first, and to deliver the best customer experience.

New Expected Release Date Range: Feb 3-7, 2014

Again our apologies, we are trying our hardest to get these tools into your hands so we can put more control in your hands, and have to rely less on our staff unless a matter needs to escalated.

~Zetamex Staff

Wolf Migration

[RESOLVED 6:10 PM PST] Complete
Everything has been migrated successfully, please just bare in mind may take a few hours for wolf.zetamex.pw to resolve properly.

[UPDATE 5:05 PM PST] Simulators Moved
Simulators have been successfully migrated and restarted, we are now working on restoring Zadaroo.com and Panel.Zetamex.com

[UPDATE 3:00 PM PST] 80% Complete
We are almost finished transferring files, regions are coming back online on the new server, certain features will be inaccessible for the next few hours, however the ability to visit your regions will still be possible, just web tools will not be available.

[UPDATE 11:35 PM PST] In Progress
We apologize for this delay, this is one of our largest servers holding the most data we have. We are starting to bring up clients that have been transferred over now, please bare with us during this time.

[10:00 AM PST] Wolf Migration Begins
We have begun migration of all content on wolf to its new server, this means any clients on server wolf may experience brief downtime during this migration. Please stay tuned to this page for status updates, we are moving as quickly as possible to get all the data on the new server.

Migrations, Roll out, and Updates

It is finally here, our steps to begin our migrations to our new setup. ZetaPanel 2.0 Roll out has been delayed for many reasons, and the version rolling out is a beta and is not 100% finished but is a working copy for everyone. But in order to make sure everything works correctly, we have ordered new servers to replace our older hardware with newer and more robust hardware. So this means migrations are going to happen this weekend.

Migrations will be occurring starting tonight through Friday. This does mean that there may be moments of inaccessibility, however we are moving in such a way that you shouldn’t experience much downtime at all. We are going to just simply shutdown the regions on the old, and bring up the exact copy on the new right afterwards, so it will seam the region just restarted.
We will also be rolling out our brand new site, our new plans, and our new billing software. The reason we are rolling out a new billing system, is due to the back-end of our current billing system causes much confusion of us on the back-end. The new billing system is going to be able to manage the ordering, payments, and going to allow us to start taking new methods of payment.

Choice, Cloud, Hybrid, Redesign

The beginning of 2014 will be marking our largest expansion yet, we have already been making the move to Debian with most of our service, and the beginning of January we still have our planned downtime for the complete move over to Debian. But that is only the beginning, with ZetaPanel 2.0 coming out, there is even more to expect with the introduction of a few new things.

Hybrid Hosting
Techincally we are already now hybrid hosting between the cloud and dedicated servers. This has already significantly helped us lower our costs, and increase performance across the board. We plan to expand our hybrid approach this year, making our hybrid technology really stand up to the test, and do more than we every thought we could with the combined power of both dedicated servers and cloud servers.

Choice Savings
We have recently had many people coming to us, and the economy has been hitting many people hard, and we know that opensim hosting is not cheap. We have to pay our employees too, but we have come up with a solution we have seen in place at many different companies. Which we are rolling out as Choice Savings, which essentially allows you to pay a large setup fee, but then have a lower locked in price for the length of a year.

It will be appearing on both bundle plans and grid plans early next year, up to 35% monthly saving to be expected with a larger up front cost. Why we feel this is a great way to go, we figure if you are willing to fork up a larger setup cost, to keep it locked at a lower rate for a year, you will don’t plan on walking away from a larger upfront investment, which allows us to help cover the backend costs, of lower up front costs. Though you can still choose to pay our every day month to month prices, with the standard setup fees already in place on certain packages.

Cloud Hosting
We been planning this for a long time, and we been testing our butts off on this technology and we are happy to say that the beginning of the year we are finally going to bring affordable cloud hosting to every grid that wants it, and everyone that wants it on the cloud.

This is not normal cloud hosting you think of not online when not in use, we notice not a lot of people enjoyed that scenario. So we reinvented, affordable ALWAYS ONLINE cloud hosting. Not to mention you will not be sharing a cloud node with anyone but yourself, truly dedicated cloud hosting.

We have already ran the numbers and here are the projected plans, and projected prices, these are subject to change by release, however we are pretty positive they will not be changing.

Light Cloud – 30,000 Prims* – 50 Residents – 4 Regions –  $20usd/month
Steady Cloud – 60,000 Prims* – 100 Residents – 9 Regions – $40usd/month
Heavy Cloud – 120,000 Prims* – 100 Residents – 16 Regions – $80usd/month

* – Note that scripts and active users can effect allotted prim counts from being completely accurate as with any simulator cloud or dedicated.

Wrap Up
Well that is a lot of stuff to be looking forward to in the new year, and you better believe we are super excited to be rolling out our powerhouse of new features and we are just super excited to be getting ready. We wish everyone a Merry Christmas, Happy Hanukkah, and Happy Kwanzaa. For all the others who do not celebrate holidays this time of year, or a holiday I missed, we wish you well as we all enter the new year.

New Secure Billing

Zetamex has just invested into a new billing system which now encrypts all data and connections in a 256-bit encryption. This means your billing data is now military grade encrypted, the new system is also cloud based so if one server is down, you will  just be redirected to the one that is online and running.

We have finished migrating all active clients over to the new system, we will be exporting all invoices later today of the old system to send to users for their own records. The new system does not hold the older invoices, reason we are exporting the old records. Clients wanting access to the old records will need to email us at support@zetamex.com with the email address they had on file to ask for the old records, if the so choose to want them.

Again, we are moving into a new age where data security is very important, so we are taking all the steps we can to ensure all our clients personal billing data is secured.

More ZetaPanel 2.0 Prep

We are getting closer and closer to our ZetaPanel 2.0 launch, however we have realized that the distrobution we use now, is not what we really want to be relying on anymore. We currently run the last releases of Ubuntu on our machines, however in recent release we have been noticing that Ubuntu repo’s are starting to stay really stale, and not getting latest versions or even latest stable versions of important software we use to keep opensim up and running on top of our own infrastructure. So we are going to be migrating to Debian, one of the oldest linux distrobutions, that operates on rolling release. This is not a very large crazy change, as Ubuntu is actually built on top of Debian.

Why Going To Debian?
Debian unlike many distributions, is a rolling release with several branches. We can run from old, stable, and testing. This means, that we can use Debian on our servers, and just do our regular updates and pull in the latest stable code. Debian team is very large and backed by many enterprise and corporate sponsors. However, even thought that is said, it is much like opensim in the since that it is not owned by a pacific company and it is truly free and opensource operating system. However, it being in existence for so many years, it has made itself known as one of the most stable linux distributions around.

The other reason for Debian being our choice, is we believe in opensource software and technology. Debian by default only uses opensource free technology in their development. This means you can take any part of the Debian operating system and make changes to it legally, just like you can with opensim. We feel that this is a perfect match for us, to have both the operating system being as opensource like the platform opensim is opensource.  This makes us feel more comfortable, as we continue our development of ZetaPanel 2.0 which we will be offering as SaaS(Software as a Service) and giving out parts of its source code on github and bitbucket.

What Does This Mean For Me?
This doesn’t mean to much directly effect you the customer, other than we will experience a breif interruption in our services when we migrate from Ubuntu to Debian. However, we will just be moving you to our redundant servers and just cycle people through until we get everyone moved around successfully. So in other words, very little downtime and some small interruptions.

When Does This Go Down?
We are planning to do this the first week of the new year, so from January 6 to the 8th. Again, our customers will only experience up to 1 to 2 hours of downtime during this whole process, this is because we plan to rotate our clients around on other servers, and do them one at a time. Meaning, little to no downtime for many.

So will ZetaPanel 2.0 Be Ready Aftwards?
Yes, in fact this is part of the reason we are doing this transition. We needed a system that has up to date packages we can rely on that will make sure our ZetaPanel 2.0 software will run properly. It will be our final step to bringing ZetaPanel 2.0 to the public for thier public usage. We are very excited about this and can’t wait for everyone to start enjoying ZetaPanel 2.0.

Zetamex Update

First off we want to apologize for not keeping up with our updates like we wanted to in the past, but this is something we are looking to get back into the groove of doing here very soon. We are quite busy and have a lot of things in the works, and our client base just keeps growing, which has meant our servers have had to grow. So instead of doing bullet updates, we are going to just have blogs that hit on key points of what is going on at Zetamex.

ZetaPanel Development

We been working on ZetaPanel 2.0 for quite some time now, and we just can’t seem to find the most secure way to build it. We really don’t want to release a product that is vulnerable to attacks or allows our customers to have their accounts hijacked. We also want it to be easy to use, while also being clean and friendly.

We don’t have a release date, but we wanted to toss out some of the features we expect to be included in the release of ZetaPanel 2.0 some will be included and some will come with extra cost. These features include: Restful API, Themeing, Ajax Response, Region Access Statistics, Live Region Status, Backup Utilities, Rename Region, Move Region Cords, and more to come. This is a lot of work on our part, and we are very happy to say we can’t wait to finish and show it off. The sleek interface is built on top of Bootstrap to ensure a very nice and crisp feeling while in the control panel.

OpenSim For The Masses

It came to our attention quite quickly, that people on both end of the spectrum responded to our ending of free accounts. Some people wanted insight to this, and we had to close it down was due to the fact in the recent months we have nearly tripled our user base. With the introduction of many of our new tools coming out, such as ZetaPanel 2.0 it was actually a technical road block to keep the free service. 
The way our back-end is being rewired, wouldn’t work for how our free customers were setup. Some people might say, why not just change it to work with how the new setup will be then, right? Well, that is not as simple nor affordable as you would think. Currently the free plans which are expiring run on shared instances with other regions of the other free users, with our new system we are installing with ZetaPanel 2.0 that would not be possible. We would have to put each user on their own simulator, which if we did that would increase overhead, thus increasing server costs. ZetaPanel 2.0 is literally being built into our servers, and running not as a stack on top, but as a built in service to better let us serve our customers in here in the future.
So with hearing the true cries of some people just can’t host their own regions, we wanted to do something about that. Giving everyone the chance to experience OpenSim, and well that is going to be a bit financially hard to do in the beginning but we hope that users will pitch in what they can. Our free service will also be allowing the region to attach to OSgrid, Metropolis, or ZetaWorlds. We will not favor one grid over the other, all get the same free features. At a “pay what you can, when you can” pricing model. Something that we think will actually sell, and it will be opened up for people who want to sponsor the program for those who just join for free to help us cover those costs, where their names will be on the special sub site as sponsors of the program.
We are still working out of the details of this program, and we want it to succeed not just so we can eat at night, but so that everyone can enjoy OpenSim, that wants to enjoy OpenSim. We know that OpenSim is the future, and we want to be ready for when that happens, and be the company known that lead the way to the provide an easy way in.

ZetaWorlds

The ZetaWorlds project has a lot of stuff going on right now, especially many things we haven’t been very public about as it may disappoint some people. But we wanted to share some of the things we have been using, which we don’t recommend for production use just yet, unless you know what your doing.
First off, we been doing our best to help out Fernando of Oliveira Virtual Lands, another OpenSim hosting provider specializing in region/simulator hosting. He has been hard at work on the PostgreSQL database functions of OpenSim and we have been doing our best at assisting him as much as we can along the way. Though many of our contribution had been reverted, due to finding out their were better ways. 
He has been working on a module for the PostgreSQL branch, which might not get pushed back into production branch of opensim, and right now I say DO NOT USE IN PRODUCTION UNLESS YOU ARE ABSOLUTELY SURE YOU KNOW WHAT YOU ARE DOING, AND EVEN THEN MAKE BACKUPS OF YOUR BACKUPS, BACKUP! Which the service is Asset De-Duplication. The way he has currently done this, from what we have tested and seen working, and we use in ZetaWorlds right now, every asset during upload gets md5 hashed, checked against the database, and if it is already there, it doesn’t add it, just links the inventory item to it. This is a major bonus! 
Now, at the moment. This is VERY VERY EXTREMELY EXPERIMENTAL, and honestly why ZetaWorlds has the giant warning label on it saying “Register At Your Own Risk” because their is the potential for data loss. While places like the new Nara’s Nook are backed up daily, but so far we have noticed no issues with it for the most part. Only just simple maintenance of our PostgreSQL database. It has really surpassed our tests in speed over SRAS, which kinda impressed us as it uses PostgreSQL instead of File Based like SRAS. Now again, I can’t stress it enough, DO NOT USE this unless you are really ready to loose data, and NO, the conversion tool he is working on at the moment does not de-duplicate the assets, and I don’t know if he plans on adding this function. But we are proud to be helping Oliveira Virtual Lands out, to where all grids can benefit from our joint efforts.