Nara’s Nook Experiment

You might have heard that a few days ago, Nara from Nara’s Nook, had changed to one of our new experimental solutions. Nara had an issue that many people may have and not even know, as they haven’t tried to take on large groups of people.

Nara started out with us, wanting to provide an interactive way for writers and readers to come visit and interact in a virtual world. Bringing books to life, so to speak. But when she started out, she decided to go with a standalone, as she wanted control over her users. But then she noted, after months of building up these huge and wonderful places. She began to outgrow the ability of standalone setup. This turned into me informing her, that she would need to upgrade to a full grid plan, to take the load off or move her regions into a grid.

This is a Grid Setup, notice how simulators are separated from the backend services allowing the regions to have more room to breath without the overhead of pushing everything through one single instance. (Image from Opensimulator.Org)

This is a Standalone Setup, it houses every single service under the same roof. This is great if you need a quick and simple solution for building. But for a bunch of users and heavy usage, it is not ideal. (Image from Opensimulator.Org)

As many people come to these levels, the price of running a grid is high, and requires a lot of work. Then she didn’t want to have to walk her users through someone else’s registration system, then not be able to go into the back of it and mange that user if she needs to. So I sat down and did some thinking, of what I could possibly do to make a middle of the road solution.

This is the layout of how the experiment works with Nara’s Nook (Image from my horrible artwork skills)

So the solution we came up with is what you see in that horrible demonstration I drew. Nara’s Nook now is only responsible for taking care of her users, inventory of her users, and the assets of her users. We thought about putting those in our own system, but realized that yes it will be duplicated when they enter in and out of ZetaWorlds, but we wanted our future users to know they have all their data in their hands and not just the grids.

As you can see groups and profiles are from the same system, merging these together allows us to make sure residents if they interact in ZetaWorlds or other places they can all take advantage of the shared service, no need to replicate these and waste space.

Next you notice that users simply check-in with the grid when they login and are then passed over to ZetaWorlds regions. This is where the new Nara’s Nook lives on ZetaWorlds. Users have their inventories and assets and they work across this divide. Now this is nothing too new, this is just us working off the hypergrid and a few other simple systems we created to help the process along. Now that Nara’s Nook only has to worry about the users, ZetaWorld’s simulators can take the hit from her amazing and wonderful regions.

New Support System

We have heard your cries and have created a solution for all of you, introducing our new support ticket system based off of osTicket. The world’s most popular support ticket software. We have put it up at http://support.zetamex.com/

With osTicket software, you can still submit tickets with no login. However now all tickets get associated with your email address, and this allows you to login with your email and a ticket ID to see ALL your tickets starting from this point forward. This means no more confusion and needing to hunt through your email for older ticket ID’s they are all displayed like in the pic above.

The new ticket page is clean and simple, making reading and getting to understand what is going on much easier. We know that this will improve support on both our end as well as the client’s end of support.

On Monday we will be showcasing our new billing software that will make billing even easier to manage as well.

The Future is Now

I would first off like to inform everyone that Zetamex has officially turned 3 years old this past weekend. We are extremely happy that we have been here for three years, how we originally started out as SoftPaw Host 3 years ago, and now Zetamex. We have been pulling in many new clients, and are starting to staff ourself and grow to the next level. But this means changes are afoot, but our prices are locked in, and standalone plans we have dropped the setup fee.

We have noticed that Dedicated server are becoming harder and hard to keep in stock, so we have decided to ditch the dedicated server plans and are introducing Bundle Offers. This offers users looking for multiple regions, to purchase bulk orders. This will allow us to keep in stock, and are already working with 3 different data centers now to ensure success. Growth is important, and we want to make sure we are ready for it.

Out with the old, and in with the new. You may notice over the course of today, we are changing billing systems, site designs, and later this week ZetaPanel 2.0 will be released. We want users to note that a lot of changes and updates are in the works, and we are becoming even more active over the next few weeks. Change is good, and change is the Future of Zetamex! We are joining the big boys now.

In all this talk about us changing, we have recently acquired a partnership with XHostFire and MyBB Hoster. We have entered a partnership with our servers, to bring you better and more reliable hosting solutions, as well as their web hosting solutions. We are super excited about all of this, we are also doubling up our efforts to increase support ticket responses. We are very excited about all of these changes.

As always, existing plans and packages, if they are no longer available they will be grandfathered. However please note that future orders of those products will not be available.

Emergency Maintenance (Completed)

[8:30 PM EDT Finished] We are now complete with our migration of data, please feel free to login and and restart your simulators if need be. Thank you for you patience.

[8:25 PM EDT Update] Data in transit now, unknown wait time. Please bare with us, we are moving as fast as possible.

[8:14 PM EDT Starting] We are taking everything into read-only mode, turns out our database server needs to move now and not later. Please stay tuned to this blog for updates!

Planned Maintenance

We are planning on taking ALL simulators into READ ONLY mode later today, this is due to us finding an issue with how our data center partitioned our hard drives. We will be moving databases data into a much larger partition. We are starting to hit the partition cap of the directory the files are in now. The estimated time to move this data is unknown, so we are going to moving everyone to READ ONLY. This mean your regions will remain online, and people will be able to access them, however your region will be unable to save any updates you add to it.

Please understand that we MUST do this in order for service to continue, as we are hitting the max size of our current partition that database data is saved in. This is a problem as we have tons of hard disk space left, so we are going to be moving it to another partition where it can take advantage of our several Terabytes of storage.

Thank You,
Timothy Francis Rogers

Upgrades to 0.7.6 Release (Resolved)

[Resolved 10:43 EDT] All upgrades that were planned for today are officially completed!

[UPDATE 10:34 EDT] All standalone clients have been updated successfully.

[START 9:19 EDT] Zetamex is starting the upgrade of all clients to 0.7.6 Release at 10:00 EDT, this will effect all Standalone, Grid, and Custom clients. Please be aware, the downtime expected starting at 10:00 EDT is 2 minutes per simulator. Service will not be down longer than 2 minutes per simulator you have, keeping your uptime at highest possible standards.