New Support System

We have heard your cries and have created a solution for all of you, introducing our new support ticket system based off of osTicket. The world’s most popular support ticket software. We have put it up at http://support.zetamex.com/

With osTicket software, you can still submit tickets with no login. However now all tickets get associated with your email address, and this allows you to login with your email and a ticket ID to see ALL your tickets starting from this point forward. This means no more confusion and needing to hunt through your email for older ticket ID’s they are all displayed like in the pic above.

The new ticket page is clean and simple, making reading and getting to understand what is going on much easier. We know that this will improve support on both our end as well as the client’s end of support.

On Monday we will be showcasing our new billing software that will make billing even easier to manage as well.

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