Jared Shipp

Zetamex is proud to welcome our newest team member, Jared Shipp. Jared Shipp is our new Support and Public Relations advisor. We have heard from a few people, that Zetamex may have a lot to say and talk about, however we get ourselves in a bit of a conflicts sometimes, and most the time unintentional. So this is where Jared comes in, and is now in control of making sure we keep our name clear and resolve the conflicts.

So without further to do, allow me to give you a bit of insight to our new team member.

Q: How long have you been in virtual worlds?
A: I started out in a 2D sprite based virtual world known as furcadia, then moved up to SecondLife when I was introduced to it, so about a total of 10 years now.

Q: How do you plan to improve Zetamex’s customer appeal?
A: By stepping in and getting involved in the whole processes, support ticket response time, reducing public conflicts, and bringing to light the amazing offers Zetamex provides.

Q: What is your experience in Public Relations & Support?
A: I’ve had 4 years total experience in call centers for company, informing clients of all the benefits and great offers they have, while at the same time quelling all the questions and concerns they have had, on top of my own personal business i run from home servicing new and old computers, I’ve also had further PR experience while dealing with clients when on the road, in the trucking industry.

Q: Tell us a brief bit about yourself.
A: I’m 26 years old and have been dealing with computers since I was 12 years old, over the years I’ve taught myself bits and pieces of the system and focused a lot on how to repair OS any issues they may come up with along with hardware installing. Later on after getting my GED I went on to collage where I took some minor programing classes. I plan on cont. my education constantly learning anything and everything I need to improve myself and the businesses I run and/or work with.

You can contact Jared Shipp for all press related requests and of course say hi, by emailing him at jaredshipp@zetamex.com

Nara’s Nook Experiment

You might have heard that a few days ago, Nara from Nara’s Nook, had changed to one of our new experimental solutions. Nara had an issue that many people may have and not even know, as they haven’t tried to take on large groups of people.

Nara started out with us, wanting to provide an interactive way for writers and readers to come visit and interact in a virtual world. Bringing books to life, so to speak. But when she started out, she decided to go with a standalone, as she wanted control over her users. But then she noted, after months of building up these huge and wonderful places. She began to outgrow the ability of standalone setup. This turned into me informing her, that she would need to upgrade to a full grid plan, to take the load off or move her regions into a grid.

This is a Grid Setup, notice how simulators are separated from the backend services allowing the regions to have more room to breath without the overhead of pushing everything through one single instance. (Image from Opensimulator.Org)

This is a Standalone Setup, it houses every single service under the same roof. This is great if you need a quick and simple solution for building. But for a bunch of users and heavy usage, it is not ideal. (Image from Opensimulator.Org)

As many people come to these levels, the price of running a grid is high, and requires a lot of work. Then she didn’t want to have to walk her users through someone else’s registration system, then not be able to go into the back of it and mange that user if she needs to. So I sat down and did some thinking, of what I could possibly do to make a middle of the road solution.

This is the layout of how the experiment works with Nara’s Nook (Image from my horrible artwork skills)

So the solution we came up with is what you see in that horrible demonstration I drew. Nara’s Nook now is only responsible for taking care of her users, inventory of her users, and the assets of her users. We thought about putting those in our own system, but realized that yes it will be duplicated when they enter in and out of ZetaWorlds, but we wanted our future users to know they have all their data in their hands and not just the grids.

As you can see groups and profiles are from the same system, merging these together allows us to make sure residents if they interact in ZetaWorlds or other places they can all take advantage of the shared service, no need to replicate these and waste space.

Next you notice that users simply check-in with the grid when they login and are then passed over to ZetaWorlds regions. This is where the new Nara’s Nook lives on ZetaWorlds. Users have their inventories and assets and they work across this divide. Now this is nothing too new, this is just us working off the hypergrid and a few other simple systems we created to help the process along. Now that Nara’s Nook only has to worry about the users, ZetaWorld’s simulators can take the hit from her amazing and wonderful regions.

New Support System

We have heard your cries and have created a solution for all of you, introducing our new support ticket system based off of osTicket. The world’s most popular support ticket software. We have put it up at http://support.zetamex.com/

With osTicket software, you can still submit tickets with no login. However now all tickets get associated with your email address, and this allows you to login with your email and a ticket ID to see ALL your tickets starting from this point forward. This means no more confusion and needing to hunt through your email for older ticket ID’s they are all displayed like in the pic above.

The new ticket page is clean and simple, making reading and getting to understand what is going on much easier. We know that this will improve support on both our end as well as the client’s end of support.

On Monday we will be showcasing our new billing software that will make billing even easier to manage as well.