Not that long ago we changed our fee structure to better reflect the actual fees we incur from each payment gateway. The aim was to do away with the flat fee applied regardless of the gateway, which dis-proportionally raised quite steep fees for specific gateways that actually had a reasonably small fee structure to begin with. With this shifting the most used gateway for payments toward those with lower fees attached showed that this move was also in the interest of customers.
Unfortunately the setup that allowed this to be done has had some issues over time and in some cases created a bit of a mess within the billing department. With our interest in maintaining security and keeping our systems up to date we are looking at a major upgrade for our billing system. This in turn breaks the existing ability to specify the fees for each gateway based on the incurred fees. We have been in contact with both the provider of the billing system and a third-party developer looking to restore the functionality to the system. With both sides blaming each other for being at fault for the system not working anymore we are faced with the difficult decision to roll back to a flat fee for all gateways.
We are aware this may cause some inconvenience and thus have elected to lower the overall fee below the mean average gateway fees we incur, thus shouldering the majority of the change. Some time in the following weeks the invoices created will show a flat 4% gateway fee on each invoice regardless of the selected payment gateway. We apologize for the inconvenience this may cause and will continue to pressure to get the original functionality restored.