Change In CEO ~ A Letter From Acting President Timothy Rogers

Dear Zetamex Customers,

Firstly I don’t want anyone to panic reading this letter, the new CEO will not be stepping in till December 1, 2014 as active President of Zetamex. The new CEO is shadowing me for now, and learning how Zetamex does things before he takes his position as acting President. I also want to mention that I am still going to be a part of Zetamex but at a lesser capacity than I am now.

No services will be effected, in fact services should greatly improve for all customers. I would never sell Zetamex without trusting the person/company it would be sold too. I also wouldn’t sell it to the new person if I could no longer be a part of the company at any capacity, for that matter a key decider in the future and direction of the company. So I will still be at a chief role in the company, at the moment the title hasn’t been determined yet for me, but the two likely roles are either COO or CTO.

The reason I am doing this as a letter from the CEO rather than a press release, is Zetamex has always been about transparency, showing our good and our bad. Also doing our best to never hide anything from our customers or future customers. But the reason I have handed over the CEO seat of Zetamex is for my personal health, it is nothing serious but Zetamex has grown bigger than I can handle or deal with the stress to handle all the sectors and projects Zetamex does. I found a person who has the ability to handle the work load, and they share my thoughts and feelings of keeping Zetamex a transparent company and a leader in the virtual world market.

You the customer have nothing to worry about, while changes will come to Zetamex over time; the new CEO will be honoring all customers current pricing, plans, and setup. Customers will not need to worry about doing anything or preparing for any server moves or anything. Everything is being kept at the same way it is now, just more staff is coming in to help improve customer satisfaction. No layoffs are going to occur, in fact a staff increase is coming to help manage work loads of all the projects.

Zetamex will continue its work to help the open metaverse, meaning those who are not our customers will continue to receive tools and features from our company. Zetamex’s mission hasn’t changed since its opening. The new CEO will be announcing his identity and his plans in the near future, right now he is compiling Zetamex’s new business plan, something I never really did, I will admit I winged Zetamex this far. So I feel we are already a big step into the future of Zetamex.

I hope that this calms and reassures all Zetamex customers about this change over. You are free to email me directly at timothyrogers@zetamex.com if you have any questions or concerns about this, I would be happy to re-assure you about the changes, that you have nothing to worry about.

Thank you again, I look forward to continue working for all of you over the future of all the great things Zetamex has to offer you as a customer and the community as a whole.

Sincerely,

Timothy Francis Rogers
President, Zetamex

Zetamex Big Changes

Well as many of you know, Zetamex has been doing a lot of work and we are still cleaning up our mess getting everyone their control back. But we wanted to give you a bit of a heads up of the biggest things we have done in this switch over.

openSUSE Official Logo

We have join the clan of the lizards, we have switched to openSUSE. For those of you who don’t know what openSUSE is, in a quick summery it is the open source base to SUSE Enterprise Linux(which is the biggest competitor to Red Hat Enterprise Linux). We didn’t make this choice lightly, in fact we made this choice because the same people who maintain Mono(the software framework which OpenSimulator uses to run on Linux) are part of the same team that develops openSUSE.

The biggest reasons for the switch are openSUSE is the base for an Enterprise grade Linux distribution, it is very secure and stable. The best part which we love about openSUSE is their way of being able to use the openSUSE Factory service to install latest versions of software, while keeping the base of the system stable. This means it makes it easier for us to keep things like Mono updated and bleeding edge, while keeping the inter workings of the system down to stable base packages.

NGINX (pronounced “engine-X”) Official Logo All Right Reserved by NGINX

We have also made the switch to moving all our web services behind Nginx and ditching Apache. Since the latest version of Apache, version 2.4, we have not been too happy with how everything has had to be restructured. So we been fans of Nginx for quite a long time, it is an alternative web server that is super light weight compared to most web servers. It is under the BSD license, which is the same License that OpenSimulator uses.

The biggest bennifits that Nginx will be bringing to the table is it uses way less system resources, and for that reason alone many big companies have already made the switch to Nginx. To name a few CloudFlare, WordPress.com, and FastMail.FM have made the switch because it can scale so much better than Apache can, while using much less resources. A study was done to see how the two compare, it was noticed that Nginx can serve pages and resources much faster than Apache. Take a look at a report by DreamHost on them comparing web server here.

ZetaWorlds News

First up in the ZetaWorlds news, since our launch we have no logo. So we started a contest, which we been running since last week, a logo for ZetaWorlds. Also once all of them have been submitted we will start voting on what logo the community wants. There is a few prices you get for winning, $20 usd via PayPal, your logo used, and 1 year free for a 7.50/month plan region on ZetaWorlds. So head over to the forums and join in, the dead line is this Friday. Forum Post: http://zetaworlds.com/forum/viewtopic.php?f=4&t=5

Working on a new Inventory Managment system, where you will be able to manage your inventory from the web. While this is already do able via Diva Distro, we are working on a inventory management system that will allow you to manage and sort your inventory from the web. It will also allow you to view note cards, images, and scripts from the web as well. This is under private development, but it is on its way.

Zetamex Open Source News

ZetamexWeb, an open source grid web user interface. This is something we are working on, and testing it on ZetaWorlds. Once it is stable it will be going live on ZetaWorlds, so grids will be able to take advantage of a grid web interface that we ourself will be using for ZetaWorlds. If you are interested in helping with the development, we are happy to have your help just shoot us an email at timothyrogers[at]zetamex.com to join our private secure git server to help with this opensource project.

Landmass Tool, we know that Maria does monthly reports and we know variable regions cause a counting problem. So we made a tool that fixes that, you can grab this tool from our repo’s and see it in action over here: http://login.zetaworlds.com/zmw/landmass.php

My Zetamex Coming Online

 We have just laid in place our new back-end and server base, now we begin finishing off My Zetamex. We do apologize that right now you don’t have any control panel access as we currently have that all broken while we plugin the new system. However, it should all be back up and running within the next two days fully connected and running.

New Features Include:

  • Single Login For Everything (except billing for just a little while longer)
  • Web File Management (NO MORE FTP)
  • Web Based Console (For those that want it)
  • Access all your regions, simulators, and grids all from one place
  • Order new services right away with your discount already attached
  • OAR Direct Downloads for Region customers no more request form

Becoming More User Friendly

As many of you may know, we pretty much been booming with sales of our $3/month estate regions. Well we are finished with our experiments, and we have made some changes too all our plans. We have had a lot of feedback, and we listen to our customers. So lets lay it out here, and start with our biggest change.

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That’s right guys, if you look at our simulator plans, you told us you wanted to have var regions all the way up to 4×4 vars or mega(so you can use ODE). Well listened, Starter, Plus, and Max now offer this. The Unlimited still does not offer this as it could be abused at a bigger size. So we hope all you guys are excited that we care what you our customer wants.
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Sorry guys, Estate Regions are GONE! You missed out, if you didn’t grab them while you did. However, Region Plans have come in to replace them. Plans from $3/month to $7.50/month and by the way take a look at the screenshot of the new order form below.
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That’s right, we listened. You wanted to pick where that region goes, its name, and even a starting OAR file. So we listened and here it is guys! These are not experimental plans, these plans are new and part of our line up. We are so excited to welcome them into the Zetamex line up.

To address some concerns some customers have sent in, we are offering these plans to our customers for them to have these regions attached to their grids. However, you must order them through the new order form for customers, so that you can have them setup for you regions. It should be noted that these plans do not accept the discount of grid ownership because of their already low cost. Grid owners can also choose to write us at support[at]zetamex.com for us to add your grid to the public list for orders as well if you would like.

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The first official beta is underway of ZetaPanel v3(soon to be renamed as My Zetamex), and the best part about this new interface is that you can now reset your password yourself. We know users have been requesting that forever, and we are now offering it. So we want to give you a quick run down of its new features, and the features that are still being built-in.
  • We never encrypt passwords, encryption means it can be un-encrypted. We hash, and when we hash we hash 5 times. That means if we were to become compromised, it is next to impossible for someone to reverse your password back into raw text.
  • Rename regions(only simulator plans), with just a few clicks.
  • Move regions(only simulator plans), with just a few clicks.
  • No more FTP, files are managed all from the web interface.
  • Runs as a mobile app on your phone!
  • Single Sign-On Services (This means 1 login for services, support, and billing)
  • Manage Your Grid (search, classifieds, user accounts, and more)
  • Much more!
All this built on the latest version of PHP and Linux, making sure we have the strongest security in the business. But don’t get too excited, we are only selecting certain random customers to entertain this beta project. But we are excited to say it is in its first stable beta release.
Lastly, we are currently working on remodeling our phone support system so please stay tuned to our http://zetamexstatus.com/ for update on its integration into our support system.
As always, we are an industry leader in Virtual World Hosting. Providing top quality service and availability around the world. A company that isn’t afraid to change with the times, and look for new and better ways to provide new and more affordable ways to give our users the edge over the competition. Zetamex has servers in over 9 different countries and is always expanding.

Estates Massive Success

With the massive success of our Estate Region plans, we have decided in instead of waiting for them to sell out or just keep adding them (which we will do) the form now lets you order and you will be given one based off of what you order. This will allow us to keep adding regions, and grow the list.

As an added bonus, we have added two new fields. You now have the ability to pick a starting scene for you region(which cannot be changed later on, only at order), and also the ability to choose which grid you want it attached too.

Anyways, we thank you all for choosing Zetamex and hope to keep this project going!

Estate Regions Experiment

We are proud to announce that starting today, Zetamex is now offering regions starting at just $3.00/month. This is an experimental service, meaning we are changing and it may not last all depending on how you our customers and future customers take to these new plans. That being said, as always we honor our arrangements with grandfathering, meaning if you do sign up and we ditch the plans you will still be on it with no changes to price.

Estate Regions are our new offer for OpenSimulator only, we are currently only in OSgrid but have plans to expand into Metropolis with this offer as well. These regions offer the same great performance our regular simulators offer, however they are single regions and have way less features than our regular plans offer. In a nutshell, Estate Regions features are:

  • 1 Backup/Restore Slot (E-Mail For OAR Export)
  • Web Restarts
Those are the ONLY features you get outside of the basic features you get from owning a region inworld. We are excited to see how everyone takes to the plans, and if we sell out we promise to add more. Be sure in the comments to let us know if you would like us to expand this into your grid, or a grid you know.

Check Out The Regions/Plans Now>>

Relaunch Conference Overview

This past weekend we had a conference for Zetamex. We know a bunch of people who RSVPed didn’t show up, or couldn’t make it. So as promised we are publishing the slides on this blog, we also at the last minute did a video and uploaded it to youtube, but for some reason people are having issues loading that as youtube has been having some issues lately. So we have decided to host the video ourself and it is attached to this site, and is using our CDN back-end with amazon to provide playback.

Start of the presentation…

Explaining this slide, we show the past 3 years. We show how while we have a low number of clients we have a very high amount of regions hosted with us that is growing constantly. As I write this letter we are up to about 1,894 hosted regions, and this doesn’t include the ones we have our staff processing right now for orders.

 We broke down how our customers use our platform, where it is mostly hobbyists and small companies such as grids.

 This slide is pretty much speaks for itself.

Here we explain how we have expanded even further, and we now have 6 data center locations in the USA, 1 in Canada, 1 in the U.K., 1 in France, 2 in Netherlands, 2 in Germany, 1 in Japan, 1 in Singapore, and 1 in Australia. We are still working to secure even more locations, we are currently working to get a presence in South America to provide better ping times to our users from countries there.

 

If you have any questions or want more details, please feel free to write me timothyrogers[at]zetamex[dot]com and I will be happy to help explain things further. Now I leave you all with the video of the conference, I do apologize for the slight static in the background.

Click To Watch Video