Off To A Rocky Re-Launch

During our re-launch, I Timothy Rogers, made a clerical error in the new DNS configuration for the new site. This resulted in our unfinished site being on the root domain Zetamex.com which did attract some media attention. The countdown timer did expire, and did state a new web design was coming but that had to be delayed as we are trying to not let new orders happen or work on the new site that much until My Zetamex is fully finished. We don’t want another unfinished product to tarnish us, and that is why we brought back our old site, so we can show users we are still here and still strong. Unfortunately because of my mistake, media attention was attracted to our unfinished re-design.

I personally want to address some of the issues with the media attention the new site that is in development brought up. Starting with the title, stating we are taking a step backwards and well a new site looks like we are going backwards let me explain. The new site is a site in development, that has not even passed our Q&A(Quality Assurance) yet meaning it may or may not even become the new look. The new site, was going show the change in who and what we are and give us that fresh new slate.

Addressing the concern that I am lapsing back on my plans of changing everything again. I want to point out that our plans have not changed. Not only that, we are not going to be changing our plans as I am locking in these prices for a minimum of 2 years, and it will most likely stay the same after that. The only change, which we already spoke on before we closed, is the dropping of Region Plans. This was because of shared performance caused a mix of abuse and confusion, the best course of action was discontinuing and going back to focus on quality and performance. I personally take the blame for the failure of the Region Plans, as they caused increase work for us over time, due to the confusion of usage that wasn’t well defined. Going back to selling full simulators, allows us not to worry about one customer’s regions effecting the performance of others.

Remember that we respect and protect your privacy, something that our customers admire most about us. So in regards to us using “cartoon pictures” (words of Maria Korolov) for the people whom provide us with testimonials, we do this to protect our customer’s privacy. While some people may like to show their faces, some do not, which is honestly understandable with how hard it is these days to keep your privacy on the Internet. In fact, most commonly from out analytics and those of some of the grids we host, people normally leave the Real Name fields blank till the last step, and many attempt to submit without filling those fields in. This shows us statistically many people are afraid to put their real name out there. So we respect our customer’s privacy, by not publishing anything they are not comfortable with sharing.

Lastly, we did prematurely launch into My Zetamex (formally ZetaPanel v3) and I will take the blame for this. However, staying true to my statement we are not accepting the new orders until it is fully functioning and operating as intended. As of right now, the only feature still being debugged is the Grid Interface service. Which is already functional, just working out the last few kinks. Once that is complete, the system will be entering a freeze and all new features and services will be ran on our development servers, and introduced into a preview site that users can opt-in to using if they want to test the latest features, or keep using the stable. We will continue to strive and keep the panel’s design the consistent and simple to use.

Thank you, all for your continued service with us. We hope to exceed your expectations into the New Year, moving into reliable services for everyone. 

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